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by: lucyjones
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The first option is to go to a major chain that offers brake repair, like Meineke or Midas. Major chains generally have good mechanics on staff, so although you may not get the very best service the area has to offer, choosing a chain is a way to avoid the worst service. Because chains space their branches to cover the area, you are likely to be within a short drive or tow of a branch if you need more repairs, and the warranty on any repairs the chain does will allow you to get free followup repairs at any branch in the country. Also, because national chains mechanic shops are usually large and efficient, you will probably be seen quickly and your repairs will be done in less time than it might take a smaller shop. The premium you pay for faster service is a higher bill.
Your second option is to find a local independent mechanic. Independent mechanics shops may have a longer wait time and may take slightly longer to finish the repairs on your car due to waits for ordered parts. They also have more variable quality than a national chain: You could find someone brilliant, or you could find a shyster. However, doing a little research beforehand will make it possible for you to find one of the very best.
How do you find a truly good mechanic? Unfortunately, theres no one way, no central clearinghouse for information on mechanics shops. Find friends, family, and coworkers who needed the same kind of brake repair, and get recommendations from them. Look for complaints about the shop online and at the Better Business Bureau. Check whether the shop has been accredited by the American Automobile Association (AAA) and whether the mechanics are National Institute for Automotive Service Excellence (ASE) certified. Trust your instincts: When you call the shop, can you reach someone, or do they let the phone ring? Does the mechanic you speak with sound sincere, or does he or she sound shady or overconfident? If you are inexperienced at car repair, is the mechanic respectful or condescending?
Get as many data points as you can before you choose a mechanic to do your brake repair. Whether you go with a chain or an independent, your life and the safety of those around you depends on the shop you choose to fix your brakes.
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